|TACS is taxing
||[Jan. 8th, 2005|01:00 am]
I work at a place that truly believes that to be able to do your job well you should have exposure to the Customer, no matter WHAT you do.|
Being a techno-geek (Tech Sector) person, I don't have the personality skills it takes to 'Service the Customer'. At least not the way the rest of the organization does. There's numbers to keep up with, so many calls an hour, after call work to be kept at a minimum...yadda yadda...
So, what do they do? Trust me once a month to do the following:
a) Not give away the company by refunding every fee that is ever asked for
b) Try to give the Customer just what it takes to get by
c) Actually DO something....
So here I am doing my 6 hours of 'time' for the month....
I learned somethings tonight that should be life lessons:
1) People are cruel. Woman calls in and has her purse stolen. She is in tears because she doesn't know what to do about her check book, her cash, her license..everything. So I get her started down the right track and then help her some more by giving her phone numbers to the Credit Agencies. She thanks be graciously and tells her that her own Bank didn't tell her any of this or let her know what to do next.
2) I need to open a Tech Support business of my own. I spent 40 minutes explaining to some poor soul how to use Ebay and PayPal. It MADE his day!!! I am supposed to be answering Credit Card questions, not telling someone how to spend their life savings... oh now wait. He was charging to his credit card, maybe I did do good.
3) Little Old Ladies with Husbands who are click happy should not get computer for Christmas from well meaning Children. 20 minutes later she finally gets her payment posted online. Only AFTER they paid their payment with the credit card they were trying to pay off (figure that one out, its gets amusing).
I really need to write a book about this. It's amazing the amount of people you talk to who either love and appreciate your help, or think that you are personally responsible for their finance charges and late fees.
And then there are the ones who no matter how hard you try, there really is no hope...like the lady who thought she got a fresh new credit line every month! ....